# Troubleshooting¶

• Antivirus software and other security features might interfere with the installation.

• if you are seeing the error messages such as

• .plugin: Could not find the Qt platform plugin "xcb" in ""

• .plugin: Could not find the Qt platform plugin "windows" in ""

You likely have non-ASCII charactes (e.g. Chinese characters) in your installation path. Please change the installation path so that it only includes ASCII characters.

• Often times, installing with the conda package manager can help overcome problems with the installer. Please try it out

• glError messages when opening the GUI can often be solved by updating video drivers.

• If you are stuck, please contact us and attach the simnibs_install_log.txt file, which can be found in your SimNIBS installation directory