.. _install_throubleshooting: Troubleshooting =============== * Antivirus software and other security features might interfere with the installation. * if you are seeing the error messages such as * :code:`.plugin: Could not find the Qt platform plugin "xcb" in ""` * :code:`.plugin: Could not find the Qt platform plugin "windows" in ""` You likely have `non-ASCII charactes `_ (e.g. Chinese characters) in your installation path. Please change the installation path so that it only includes ASCII characters. * Often times, :ref:`installing with the conda package manager ` can help overcome problems with the installer. Please try it out * **glError** messages when opening the GUI can often be solved by updating video drivers. * If you are stuck, please :ref:`contact us ` and attach the :file:`simnibs_install_log.txt` file, which can be found in your SimNIBS installation directory